Policies

Bone Dry Products, Inc. Terms & Conditions

Any access or use of BoneDryProducts.com constitutes acceptance of the following Terms & Conditions on your behalf. Acceptance means you will be bound to the terms in this agreement and any provisions made in the future. Bone Dry Products, Inc. has the right to amend their Terms & Conditions and Privacy Policy at any time. It is your sole responsibility to check back frequently for updates and changes.

LIABILITY DISCLAIMER

BoneDryProducts.com and any information found on the site are offered for informational purposes only. Bone Dry Products, Inc. is not liable or responsible for the availability, usefulness, or accuracy of the content made available or transmitted to this site. The information has not been verified by an outside source or authenticated either wholly or partially by Bone Dry Products, Inc.  Bone Dry Products, Inc. is not responsible or liable for any misfortune, hardships, or injury resulting from the use of this site.

Bone Dry Products, Inc. is not liable for:

1. Products damaged by the shipping company
2. Packages delivered but not received by the customer

Please contact your shipping company for lost and damage claims.

COPYRIGHTS

Copyright © Bone Dry Products, Inc. 2018. All rights reserved. The materials on this website, including all text, images, graphics, design concepts and information, are protected by applicable copyright laws. Reproducing, copying, duplicating, publishing, distributing, or use of any information on BoneDryProducts.com, in whole or part, is restricted (except as provided by the Terms & Conditions of this site or with written permission from Bone Dry Products, Inc.)

Warranty Information

All Bone Dry products comes backed by a 1 year limited warranty unless otherwise specified.
Bone Dry Products, Inc. warrants new items to you, the original retail purchaser, for 1 year from the date of purchase, against material or manufacturing defects.
Warranty is void if the product shows evidence of damage by misuse, humidity or any liquid, smoke or fire, improper handling methods, or alterations.

Return/Refund Policy

We strive to exceed expectations for each of our customers in a fair and efficient manner by providing quality products. If you are unsatisfied with any of our products, you may return them within 30 days of receipt for an exchange, credit, or refund. Please contact us at 1-262-694-9748 for personal service. Packages must be returned within 30 days including freight paid in original packaging and in resalable condition. Restock charges may apply based on the returned condition.

While we are eager to guarantee the quality of our products, all returns must be pre-approved by our customer service department. Please contact us at 1-262-694-9748 to contact a representative. We will not refund items that do not have return permission from our Customer Service Department, so please call prior to shipping your items back to us.

Shipping Policy/Delivery of Goods

Products are usually shipped within 2-5 business days by Bone Dry Products, Inc. truck unless you request a special shipping method. Please contact us at 262-694-9748 to request special shipping. We are happy to use your shipping account if necessary.

HOW TO REPORT DAMAGED GOODS

Please inspect all packages for damage before accepting the shipment.  Do not accept delivery of the product if you know the product is damaged.  If you receive any goods that have concealed damaged in shipping please contact us at 262-694-9748.  Please have your order number and contact information when calling. Please note, you must save the carton for UPS inspection.

 

Privacy Policy

WHAT INFORMATION DO WE COLLECT?

Bone Dry Products, Inc. only collects information provided by you, the website user, when you place an order for our products or services, register on our site or create a member account, subscribe to our newsletters, or fill out contact forms. Information collected through these methods include: name, email address, mailing address, phone number, or credit card information and billing address.
Any information collected from you while using our website may be used to: personalize your experience on our site, improve our website, improve customer service, or to process transactions. The information collected, whether private or public, will not be given, sold, exchanged, or transferred for any reason to another company or person without your consent, other than for the purpose of delivering the products or services purchased. The email you provide during purchase will only be used to update you on information regarding your order.

WEBSITE SECURITY METHODS AND FRAUD PREVENTION

Any credit card information, or other sensitive information, collected by BoneDryProducts.com is first transmitted to Secure Socket Layer (SSL) technology and then encrypted into our database, only accessible by authorized persons with right to access our systems. All authorized persons are required to keep information accessed via our database confidential. At our discretion, orders received over the phone or internet may require photo I.D. verification.

PAYMENTS

We prefer that customers pay for merchandise via MasterCard, Visa, Discover, American Express or Paypal. If you prefer, you can also utilize PayPal On-line Payment Services. For customers who prefer to mail us their order, we accept Cashiers Checks or Money Orders **ONLY**.

ATTENTION PAYPAL CUSTOMERS: Bone Dry Products, Inc. only ships to PAYPAL *CONFIRMED* addresses. If your address has not been confirmed by PAYPAL, please pay by sending us a cashiers check or money order. Thank you.

Currency in which transactions on BoneDryProducts.com will be conducted is in United States currency.